Order Cancellation (Before Shipping Only)
It's ok to change your mind before your order ships.
You may request a cancellation at any time prior to shipment, and we will process it with no hassle. Once an order has been shipped, it can no longer be canceled.
In such cases, any return will be handled under our Return & Refund Policy.
Return & Refund Policy
We offer a 30-day return policy. Returns within 30 days are subject to the following conditions:
1.Product defects
2.Damage during transportation
3.Incorrect items received
A 30% restocking fee applies to returns for reasons other than defective, damaged, or incorrect items.
Please contact us within 5 business days of delivery to report the issue and request a return. Once the returned item is received and inspected, we will, based on your preference, either remake a new custom table or issue a full refund.
Return Conditions
Eligibility
Returns within 30 days are accepted for items that are defective, damaged during shipping, or incorrect.
Product Condition
Returned items must be unused and in the same condition as received, unless the defect or damage occurred during shipping.
Original Packaging
All items must be returned in their original packaging to ensure safe transportation.
Return Request Period
Return requests must be initiated within 30 days of delivery. Customers are required to contact us within 5 business days of receiving the item to begin the return process.
Proof of Purchase
A valid proof of purchase or order confirmation is required.
Return Authorization
Please contact our customer service team before returning any item so we can assist you with the return address and procedure.
Return Shipping Policy
If the product you received is defective, damaged during shipping, or incorrect due to our fault, please notify us within 5 business days of delivery and provide clear photos of the product and packaging. We will arrange a return or remake and cover the return shipping cost.
For returns that do not result from product defects, shipping damage, or incorrect items, customers are responsible for the return shipping cost. The exact cost depends on the courier selected.
Important Reminders
Please inspect your item carefully upon delivery. If you discover any defect, damage, or incorrect item, contact us at worldcustomtable.com within 5 business days and provide clear photographic evidence.
Claims submitted after 5 business days from the delivery date may not be accepted.
Signing the delivery receipt or installing the product indicates acceptance unless a hidden defect or shipping damage is discovered afterward.
Due to the custom-made nature of our products, returns for reasons other than defects, damage, or incorrect items may not be accepted.
Once the product has been shipped, we are not responsible for delivery delays caused by the courier or customs clearance. Any rush order fees will not be refunded due to such delays.
Refunds
Once your returned item is received and inspected, you will receive an email notification confirming receipt and the approval status of your refund.
Approved refunds will be processed within 7 business days and credited automatically to your original method of payment.
Late or Missing Refunds
Refunds are processed within 7 business days after approval.
If you have not received your refund yet, please follow these steps:
1.Check your bank account again.
2.Contact your credit card company, as it may take some time before the refund is officially posted.
3.Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@worldcustomtable.com.
Force Majeure
Neither party shall be liable for any failure or delay in performance (excluding payment obligations) caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, embargoes, sanctions, civil unrest, labor disputes, actions of government or customs authorities, port congestion, transportation delays, or shortages of materials or labor (each, a “Force Majeure Event”).
The affected party shall promptly notify the other party in writing, and obligations shall be suspended for the duration of the Force Majeure Event, with performance deadlines extended accordingly.
If a Force Majeure Event continues for more than thirty (30) days, either party may terminate this agreement by written notice without liability for obligations accrued prior to the event.
This clause does not affect the customer’s statutory rights regarding returns and refunds.
Contact Us
✉ info@worldcustomtable.com
✉ worldcustomtable@gmail.com
☏ (855) 272-3262